Service Updates

Winter Lodging Update

Yellowstone Park Hotel in West Yellowstone, MT is currently closed for the season, and will re-open on May 6, 2022.

The Ridgeline Hotel® at Yellowstone in Gardiner, MT is briefly closed for overnight stays, re-opening on December 15, 2021. However, the Yellowstone Mine Restaurant and Rusty Rail Lounge will remain open through December 7.

Gray Wolf Inn and Suites, Holiday Inn® West Yellowstone, and the Explorer Cabins at Yellowstone will remain open year-round.

We appreciate your understanding, and look forward to an outstanding winter season!

Best,
Delaware North Parks and Resorts at Yellowstone

We are committed to maintaining an environment that helps keep our guests safe.

At Delaware North at Yellowstone Vacations, we are focused on creating an experience that delights every guest. The health and safety of our employees and guests is always our highest priority.

Our comprehensive Rest Assured program has introduced new health and safety standards aimed at helping to keep guests and employees safe while slowing the spread of COVID-19. It includes bolstered hygiene protocols to meet or exceed best-practice guidelines of the U.S. Centers for Disease Control and Prevention (CDC).

Please reference the important information below for our guests:

  • Masks or other face coverings are recommended to be worn inside all indoor and public spaces at Yellowstone Vacations, including the Explorer Cabins at Yellowstone, Gray Wolf Inn & Suites, Yellowstone Park Hotel, Holiday Inn® West Yellowstone, Ridgeline Hotel® at Yellowstone, Two Top Snowmobile, and Yellowstone Vacation Tours.
  • Masks or other face coverings are required to be worn inside all indoor and public spaces at Yellowstone General Stores. This applies to all guests and employees, regardless of vaccination status.
    • In line with US Centers for Disease Control and Prevention (CDC) guidance, this is a safety precaution that is part of Yellowstone Vacations' Rest Assured program. Our comprehensive health and safety standards work to help keep guests and employees safe while slowing the spread of COVID-19.
    • Thank you for your understanding and for playing a key role in protecting you and your family and friends, and each of our associates.
  • Guests will not be permitted to enter if they are sick or if they have come into contact with someone who is sick during the last 14 days.
  • Staff will not enter guest rooms for cleaning service during the guest's stay. Instructions will be given at check-in on how to get additional linens, if needed.
  • The West, South, and East Entrances to Yellowstone National Park are now closed to wheeled vehicle travel, in preparation for the winter season. Conditions permitting, roads are planned to re-open to oversnow travel on December 15, 2021.
    • The road between the North Entrance and the Northeast Entrance will remain open, weather permitting.
    • Please visit www.nps.gov/yell/ for up-to-date road conditions.

Note: Some services may be limited or unavailable due to thorough sanitation requirements and social distancing measures.

 

Operation Status Hours
Explorer Cabins at Yellowstone
Explorer Cabins at Yellowstone Open 24 hours
Masks or other face coverings are recommended to be worn inside all indoor and public spaces. Staff will not enter guestrooms for cleaning service during the guest's stay.
Gray Wolf Inn and Suites
Gray Wolf Inn and Suites Open 24 hours
Masks or other face coverings are recommended to be worn inside all indoor and public spaces. Staff will not enter guestrooms for cleaning service during the guest's stay.
Holiday Inn® West Yellowstone
Holiday Inn® West Yellowstone Open 24 hours
Masks or other face coverings are recommended to be worn inside all indoor and public spaces. Staff will not enter guestrooms for cleaning service during the guest's stay.
Indoor Pool Open 7 AM - 11 PM
2 groups of 6 people max allowed per time slot. Must sign up at Front Desk. Masks or other face coverings are recommended for all on the deck while not swimming.
Holiday Inn® Game Room Open 7 AM - 11 PM 
Masks or other face coverings are recommended to be worn inside all indoor and public spaces.
Bike Rentals Open N/A
Available for overnight guests of Holiday Inn® West Yellowstone only.
Branch Restaurant and Bar Open Breakfast: 6:30 AM - 9:30 AM
Happy Hour: 4 PM - 6 PM
Dinner: 4 PM - 8 PM
Masks or other face coverings are recommended to be worn inside all indoor and public spaces.
Yellowstone Park Hotel
Yellowstone Park Hotel Closed Re-opening May 6, 2022
Bike Rentals Closed  
"Level Zero" Game Room Closed  
Ridgeline Hotel® at Yellowstone
Ridgeline Hotel® at Yellowstone Closed Re-opening December 15, 2021 
Indoor Pool Closed  
Yellowstone Mine Restaurant Open 5 PM - 9 PM (Dinner only)
Masks or other face coverings are recommended to be worn inside all indoor and public spaces.
Rusty Rail Lounge and Casino Open ​5 PM - 12 AM
Food available 9 PM - 11 PM daily. Social distancing is in place. Masks or other face coverings are recommended to be worn inside all indoor and public spaces.
Yellowstone Vacation Tours
West Yellowstone Office Open 8 AM - 5 PM
Limited to 9 passengers per coach. Masks or other face coverings required to be worn by all passengers while on the coach. Each coach is sanitized after every tour. Our tour/rental cancellation policy remains 14 days prior to your scheduled arrival to receive a refund.
Gardiner Office Closed  
Two Top Snowmobile
Two Top Snowmobile Closed Tours/Rentals resume December 15, 2021
Yellowstone General Stores
Mammoth General Store Open Retail Hours: 9 AM - 6 PM
Food Service: 11 AM - 5 PM

Temporarily closed November 15-25, 2021
Masks or other face coverings required to be worn inside for all guests and employees, regardless of vaccination status.
Old Faithful General Store Closed  
Canyon General Store Closed  
Fishing Bridge General Store Closed  
Old Faithful Basin Store Closed  
Grant Mini Store Closed  
Lake General Store Closed  
Bridge Bay General Store Closed  
Grant Village General Store Closed  
Yellowstone Adventures Store Closed  
Roosevelt General Store Closed  
Tower General Store Closed  

 

New Reservations

We are currently accepting reservations for upcoming dates. You can book online or please call us at 877-600-4308 from 7 AM - 7 PM MDT. Please Note: our call center is experiencing a higher than usual call volume. If you need to contact a reservations agent, please be aware that your time on hold may be longer than normal. Alternately, you may book your reservation online. We apologize for any inconvenience this may cause.

 

Updated Cancellation Policy

As part of our newly established Rest Assured program, we have created a new cancellation policy that provides our guests with the confidence of flexibility during this unprecedented situation that affects all Delaware North Parks and Resorts destinations.

Under this policy, all West Yellowstone Lodging reservations may be changed or canceled at no charge by 4:00 pm MDT 2 days before the scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.

All Lodging reservations at the Ridgeline Hotel® at Yellowstone may be changed or canceled at no charge by 4:00 pm MDT 1 day before the scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.

Cancellations and changes for Tour reservations must be received 14 days or more prior to your scheduled tour.

Thank you for your understanding, and please stay safe.