Service Updates
We are committed to maintaining an environment that helps keep our guests safe.
At Delaware North at Yellowstone Vacations, we are focused on creating an experience that delights every guest. The health and safety of our employees and guests is always our highest priority.
Our comprehensive Rest Assured program has introduced new health and safety standards aimed at helping to keep guests and employees safe while slowing the spread of COVID-19. It includes bolstered hygiene protocols to meet or exceed best-practice guidelines of the U.S. Centers for Disease Control and Prevention (CDC).
Please reference the important information below for our guests:
- Masks or other face coverings are recommended to be worn inside all indoor and public spaces at Yellowstone Vacations, including the Explorer Cabins at Yellowstone, Gray Wolf Inn & Suites, Yellowstone Park Hotel, Holiday Inn® West Yellowstone, Ridgeline Hotel® at Yellowstone, Two Top Snowmobile, and Yellowstone Vacation Tours.
- Masks or other face coverings are required to be worn inside all indoor and public spaces at Yellowstone General Stores. This applies to all guests and employees, regardless of vaccination status.
- In line with US Centers for Disease Control and Prevention (CDC) guidance, this is a safety precaution that is part of Yellowstone Vacations' Rest Assured program. Our comprehensive health and safety standards work to help keep guests and employees safe while slowing the spread of COVID-19.
- Thank you for your understanding and for playing a key role in protecting you and your family and friends, and each of our associates.
- Guests will not be permitted to enter if they are sick or if they have come into contact with someone who is sick during the last 14 days.
- Staff will not enter guest rooms for cleaning service during the guest's stay. Instructions will be given at check-in on how to get additional linens, if needed.
- All Yellowstone National Park entrances are now open! However, for the 2021 season, please note the following closures and construction zones:
- The road between Tower-Roosevelt and Canyon Junction will be completely closed for the 2021 season
- Expect delays up to 15 minutes to accommodate one-lane travel over the Old Faithful Overpass Bridge
- Expect construction and traffic pattern changes around the North Entrance
- Please visit www.nps.gov/yell/ for up-to-date road conditions.
Note: Some services may be limited or unavailable due to thorough sanitation requirements and social distancing measures.
| Operation | Status | Hours |
|---|---|---|
| Explorer Cabins at Yellowstone | ||
| Explorer Cabins at Yellowstone | Open | 24 hours |
| Masks or other face coverings are recommended to be worn inside all indoor and public spaces. Staff will not enter guestrooms for cleaning service during the guest's stay. | ||
| Gray Wolf Inn and Suites | ||
| Gray Wolf Inn and Suites | Open | 24 hours |
| Masks or other face coverings are recommended to be worn inside all indoor and public spaces. Staff will not enter guestrooms for cleaning service during the guest's stay. | ||
| Holiday Inn® West Yellowstone | ||
| Holiday Inn® West Yellowstone | Open | 24 hours |
| Masks or other face coverings are recommended to be worn inside all indoor and public spaces. Staff will not enter guestrooms for cleaning service during the guest's stay. | ||
| Indoor Pool | Open | 7 AM - 11 PM |
| 2 groups of 6 people max allowed per time slot. Must sign up at Front Desk. Masks or other face coverings are recommended for all on the deck while not swimming. | ||
| Holiday Inn® Game Room | Open | 7 AM - 11 PM |
| Masks or other face coverings are recommended to be worn inside all indoor and public spaces. | ||
| Bike Rentals | Open | N/A |
| Available for overnight guests of Holiday Inn® West Yellowstone only. | ||
| Branch Restaurant and Bar | Open | 6:30 AM - 10:30 AM 4 PM - 6 PM (Happy Hour) 4 PM - 9 PM (Bar) 5 PM - 9 PM |
| Masks or other face coverings are recommended to be worn inside all indoor and public spaces. | ||
| Yellowstone Park Hotel | ||
| Yellowstone Park Hotel | Closed | Re-opening May 6, 2022 |
| Bike Rentals | Closed | |
| "Level Zero" Game Room | Closed | |
| Ridgeline Hotel® at Yellowstone | ||
| Ridgeline Hotel® at Yellowstone | Open | 24 hours |
| Masks or other face coverings are recommended to be worn inside all indoor and public spaces. Staff will not enter guestrooms for cleaning service during the guest's stay. Complimentary continental breakfast available 7 AM - 10 AM in our conference room. | ||
| Indoor Pool | Open | 8 AM - 10 PM |
| Masks or other face coverings are recommended for all on the deck while not swimming. | ||
| Yellowstone Mine Restaurant | Open | 5 PM - 9 PM (Dinner only) |
| Masks or other face coverings are recommended to be worn inside all indoor and public spaces. | ||
| Rusty Rail Lounge and Casino | Open | 5 PM - 12 AM (Mon-Thurs) 12 PM - 12 AM (Fri-Sun) |
| Food available 9 PM - 11 PM daily, and 12 PM - 5 PM Fri-Sun. Social distancing is in place. Masks or other face coverings are recommended to be worn inside all indoor and public spaces. | ||
| Yellowstone Vacation Tours | ||
| West Yellowstone Office | Open | 8 AM - 5 PM |
| Limited to 9 passengers per coach. Masks or other face coverings required to be worn by all passengers while on the coach. Each coach is sanitized after every tour. Our tour/rental cancellation policy remains 14 days prior to your scheduled arrival to receive a refund. | ||
| Gardiner Office | Closed | |
| Two Top Snowmobile | ||
| Two Top Snowmobile | Closed | Tours/Rentals resume December 15, 2021 |
| Yellowstone General Stores | ||
| Mammoth General Store | Open | Retail Hours: 9 AM - 6 PM Food Service: 11 AM - 5 PM |
| Masks or other face coverings required to be worn inside for all guests and employees, regardless of vaccination status. | ||
| Old Faithful General Store | Open | Retail Hours: 9 AM - 6 PM Food Service: 11 AM - 5 PM |
| Masks or other face coverings required to be worn inside for all guests and employees, regardless of vaccination status. |
||
| Canyon General Store | Closed | |
| Fishing Bridge General Store | Closed | |
| Old Faithful Basin Store | Closed | |
| Grant Mini Store | Closed | |
| Lake General Store | Closed | |
| Bridge Bay General Store | Closed | |
| Grant Village General Store | Closed | |
| Yellowstone Adventures Store | Closed | |
| Roosevelt General Store | Closed | |
| Tower General Store | Closed | |
New Reservations
We are currently accepting reservations for upcoming dates. You can book online or please call us at 877-600-4308 from 7 AM - 7 PM MDT. Please Note: our call center is experiencing a higher than usual call volume. If you need to contact a reservations agent, please be aware that your time on hold may be longer than normal. Alternately, you may book your reservation online. We apologize for any inconvenience this may cause.
Updated Cancellation Policy
As part of our newly established Rest Assured program, we have created a new cancellation policy that provides our guests with the confidence of flexibility during this unprecedented situation that affects all Delaware North Parks and Resorts destinations.
Under this policy, all West Yellowstone Lodging reservations may be changed or canceled at no charge by 4:00 pm MDT 2 days before the scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.
All Lodging reservations at the Ridgeline Hotel® at Yellowstone may be changed or canceled at no charge by 4:00 pm MDT 1 day before the scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.
Cancellations and changes for Tour reservations must be received 14 days or more prior to your scheduled tour.
Thank you for your understanding, and please stay safe.