Service Updates

We are committed to maintaining an environment that helps keep our guests safe.

At Delaware North at Yellowstone Vacations, we are focused on creating an experience that delights every guest. The health and safety of our employees and guests is always our highest priority.

Our comprehensive Rest Assured program has introduced new health and safety standards aimed at helping to keep guests and employees safe while slowing the spread of COVID-19. It includes bolstered hygiene protocols to meet or exceed best-practice guidelines of the U.S. Centers for Disease Control and Prevention (CDC).

Please reference the important information below for our guests:

  • Masks or other face coverings are required to be worn inside all indoor and public spaces at Yellowstone Vacations. Masks will be optional for fully vaccinated guests.
    • In line with US Centers for Disease Control and Prevention (CDC) guidance, this is a safety precaution that is part of Yellowstone Vacations' Rest Assured program. Our comprehensive health and safety standards work to help keep guests and employees safe while slowing the spread of COVID-19.
    • Thank you for your understanding and for playing a key role in protecting you and your family and friends, and each of our associates.
  • Guests will not be permitted to enter if they are sick or if they have come into contact with someone who is sick during the last 14 days.
  • Staff will not enter guest rooms for cleaning service during the guest's stay. Instructions will be given at check-in on how to get additional linens, if needed.
  • Yellowstone National Park entrances have begun re-opening! Roads are expected to re-open according to the following schedule, effective at 8:00 AM:
    • April 16: West Entrance to Madison Junction, Mammoth Hot Springs to Old Faithful, Norris to Canyon Village
    • May 7: East Entrance to Lake Village (Sylvan Pass), Canyon Village to Lake Village
    • May 14: South Entrance to West Thumb, Lake Village to West Thumb, West Thumb to Old Faithful (Craig Pass)
    • May 28: Beartooth Highway
    • June 25: Tower Junction to Tower Fall
    • The North entrance is open year-round.
    • Please visit www.nps.gov/yell/ for up-to-date road conditions.
  • For the 2021 season, please note the following closures and construction zones:
    • The road between Tower-Roosevelt and Canyon Junction will be completely closed for the 2021 season
    • Expect delays up to 15 minutes to accommodate one-lane travel over the Old Faithful Overpass Bridge
    • Expect construction and traffic pattern changes around the North Entrance

Note: Some services may be limited or unavailable due to thorough sanitation requirements and social distancing measures.

 

Operation Status Hours
Explorer Cabins at Yellowstone
Explorer Cabins at Yellowstone Open 24 hours
Masks or other face coverings required to be worn inside. Masks optional for fully vaccinated guests. Staff will not enter guestrooms for cleaning service during the guest's stay.
Gray Wolf Inn and Suites
Gray Wolf Inn and Suites Open 24 hours
Masks or other face coverings required to be worn inside. Masks optional for fully vaccinated guests. Staff will not enter guestrooms for cleaning service during the guest's stay.
Holiday Inn® West Yellowstone
Holiday Inn® West Yellowstone Open 24 hours
Masks or other face coverings required to be worn inside. Masks optional for fully vaccinated guests. Staff will not enter guestrooms for cleaning service during the guest's stay.
Indoor Pool Open 7 AM - 11 PM
2 groups of 6 people max allowed per time slot. Must sign up at Front Desk
Holiday Inn® Game Room Closed  
Branch Restaurant and Bar Open 6:30 AM - 10:30 AM
4 PM - 6 PM (Happy Hour)
4 PM - 10 PM (Bar)
5 PM - 10 PM
Masks or other face coverings required to be worn inside. Masks optional for fully vaccinated guests.
Yellowstone Park Hotel
Yellowstone Park Hotel Open 24 hours
Masks or other face coverings required to be worn inside. Masks optional for fully vaccinated guests. Staff will not enter guestrooms for cleaning service during the guest's stay.
Bike Rentals Open N/A
Available for overnight guests of Yellowstone Park Hotel only.
"Level Zero" Game Room Open 7 AM - 11 PM
Masks or other face coverings required to be worn inside. Masks optional for fully vaccinated guests. Available for overnight guests of Yellowstone Park Hotel only.
Ridgeline Hotel® at Yellowstone
Ridgeline Hotel® at Yellowstone Open 24 hours
Masks or other face coverings required to be worn inside. Masks optional for fully vaccinated guests. Staff will not enter guestrooms for cleaning service during the guest's stay. Complimentary continental breakfast available 7 AM - 10 AM in our conference room.
Indoor Pool Open 8 AM - 10 PM
Yellowstone Mine Restaurant Open 5 PM - 9 PM (Dinner only)
Rusty Rail Lounge and Casino Open 12 PM - 12 AM
Food available 12 PM - 5 PM and 9 PM - 11 PM daily. Social distancing is in place.
Yellowstone Vacation Tours
West Yellowstone Office Open 8 AM - 5 PM
Limited to 9 passengers per coach. Masks or other face coverings required to be worn by all passengers while on the coach. Each coach is sanitized after every tour. Our tour/rental cancellation policy remains 14 days prior to your scheduled arrival to receive a refund.
Gardiner Office Closed  
Two Top Snowmobile
Two Top Snowmobile Closed Tours/Rentals resume December 15, 2021
Yellowstone General Stores
Mammoth General Store Open Retail Hours: 9 AM - 6 PM
Food Service: 11 AM - 5 PM
Old Faithful General Store Open Retail Hours: 9 AM - 6 PM
Food Service: 11 AM - 5 PM
Canyon General Store Open Retail Hours: 9 AM - 6 PM
Food Service: 11 AM - 5 PM
Concessions Stand: 11 AM - 5 PM
Fishing Bridge General Store Open Retail Hours: 9 AM - 6 PM
Food Service: 11 AM - 5 PM
Grant Mini Store Open 8 AM - 5 PM
Old Faithful Basin Store Open Retail Hours: 9 AM - 6 PM
Food Service: 11 AM - 5 PM
Lake General Store Open Retail Hours: 9 AM - 6 PM
Food Service Closed
Ice Cream Only: 11 AM - 5 PM
Bridge Bay General Store Closed Re-opening June 18, 2021
Grant Village General Store Closed Re-opening June 18, 2021
Yellowstone Adventures Store Closed Re-opening June 25, 2021
Roosevelt General Store Closed  
Tower General Store Closed  

 

New Reservations

We are currently accepting reservations for upcoming dates. You can book online or please call us at 877-600-4308 from 7 AM - 7 PM MDT. Please Note: our call center is experiencing a higher than usual call volume. If you need to contact a reservations agent, please be aware that your time on hold may be longer than normal. Alternately, you may book your reservation online. We apologize for any inconvenience this may cause.

 

Updated Cancellation Policy

As part of our newly established Rest Assured program, we have created a new cancellation policy that provides our guests with the confidence of flexibility during this unprecedented situation that affects all Delaware North Parks and Resorts destinations.

Under this policy, all West Yellowstone Lodging reservations may be changed or canceled at no charge by 4:00 pm MDT 2 days before the scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.

All Lodging reservations at the Ridgeline Hotel® at Yellowstone may be changed or canceled at no charge by 4:00 pm MDT 1 day before the scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.

Cancellations and changes for Tour reservations must be received 14 days or more prior to your scheduled tour.

Thank you for your understanding, and please stay safe.