Service Updates

We are committed to maintaining an environment that helps keep our guests safe.

At Delaware North at Yellowstone Vacations, we are focused on creating an experience that delights every guest. The health and safety of our employees and guests is always our highest priority.

Please reference the important information below for our guests:

  • Guests will not be permitted to enter if they are sick or if they have come into contact with someone who is sick during the last 14 days.
  • Staff will not enter guest rooms for cleaning service during the guest's stay. Instructions will be given at check-in on how to get additional linens, if needed.
  • Yellowstone National Park entrances have begun re-opening! Conditions permitting, roads are scheduled to re-open to wheeled vehicle travel at 8:00 AM on the following dates:
    • April 15: West Entrance to Madison Junction, Mammoth Hot Springs to Old Faithful, Norris to Canyon Village
    • May 6: East Entrance to Lake Village (Sylvan Pass), Canyon Village to Lake Village
    • May 11: Cooke City to Chief Joseph Scenic Byway
    • May 13: South Entrance to West Thumb, Lake Village to West Thumb, West Thumb to Old Faithful (Craig Pass), Tower Junction to Tower Fall
    • May 27: Tower Fall to Canyon Junction (opens at Noon), Beartooth Highway
    • The road from the North Entrance to the Northeast Entrance is open year-round, weather permitting.
    • Please visit www.nps.gov/yell/ for up-to-date road conditions.

Note: Some services may be limited or unavailable due to thorough sanitation requirements and social distancing measures.

 

Operation Status Hours
Explorer Cabins at Yellowstone
Explorer Cabins at Yellowstone Open 24 hours
Staff will not enter guestrooms for cleaning service during the guest's stay.

Note: Check-in for the Explorer Cabins is located at Gray Wolf Inn and Suites, located at 250 S Canyon Street.
Gray Wolf Inn and Suites
Gray Wolf Inn and Suites Open 24 hours
Staff will not enter guestrooms for cleaning service during the guest's stay.
Holiday Inn® West Yellowstone
Holiday Inn® West Yellowstone Open 24 hours
Staff will not enter guestrooms for cleaning service during the guest's stay.
Indoor Pool Open 7 AM - 11 PM
2 groups of 6 people max allowed per time slot. Must sign up at Front Desk.
Holiday Inn® Game Room Open 7 AM - 11 PM 
Bike Rentals Open N/A
Available for overnight guests of Holiday Inn® West Yellowstone only.
Branch Restaurant and Bar Open Breakfast: 7 AM - 10 AM
Happy Hour: 4 PM - 6 PM
Dinner: 4 PM - 8 PM
Yellowstone Park Hotel
Yellowstone Park Hotel Open 24 hours
Staff will not enter guestrooms for cleaning service during the guest's stay.
Bike Rentals Open 24 hours
"Level Zero" Game Room Open 7 AM - 10 PM
Ridgeline Hotel® at Yellowstone
Ridgeline Hotel® at Yellowstone Open 24 hours
Staff will not enter guestrooms for cleaning service during the guest's stay.
Indoor Pool Open 8 AM - 10 PM 
Yellowstone Mine Restaurant Open 6:30 AM - 9:30 AM
5 PM - 9 PM
Reservations required for parties of 6 or more. Please call 406-848-4160 to reserve.
Rusty Rail Lounge and Casino Open 12 PM - 12 AM
Bar menu available 12 PM - 5 PM daily.
NEW! Jim Bridger Explorer Cabins
Jim Bridger Explorer Cabins Open 24 hours
Staff will not enter guestrooms for cleaning service during the guest's stay for stays of 3 nights or less.
Yellowstone Vacation Tours
West Yellowstone Office Open 8 AM - 5 PM
Gardiner Office Closed Re-opening June, 2022
Two Top Snowmobile
Two Top Snowmobile Closed
Yellowstone General Stores
Mammoth General Store Open 9 AM - 6 PM
Old Faithful General Store Open Retail Hours: 9 AM - 6 PM
Food Service: 9 AM - 5 PM
Canyon General Store Open Retail Hours: 9 AM - 6 PM
Food Service: 9 AM - 5 PM
Fishing Bridge General Store Open Retail Hours: 9 AM - 6 PM
Food Service: 9 AM - 5 PM
Grant Mini Store Open 8 AM - 5 PM
Lake General Store Open Retail Hours: 9 AM - 6 PM
Food Service: 9 AM - 5 PM
Bridge Bay General Store Open 9 AM - 6 PM
Old Faithful Basin Store Closed Re-opening May 27, 2022
Tower General Store Closed Re-opening May 27, 2022
Grant Village General Store Closed Re-opening June 3, 2022
Yellowstone Adventures Store Closed Re-opening June 10, 2022

 

New Reservations

We are currently accepting reservations for upcoming dates. You can book online or please call us at 877-600-4308 Monday-Friday from 7 AM - 7 PM MST, Saturday-Sunday from 10 AM - 6:30 PM MST. Please Note: our call center is experiencing a higher than usual call volume. If you need to contact a reservations agent, please be aware that your time on hold may be longer than normal. Alternately, you may book your reservation online. We apologize for any inconvenience this may cause.

 

Updated Cancellation Policy

We have created a new cancellation policy that provides our guests with the confidence of flexibility during this unprecedented situation that affects all Delaware North Parks and Resorts destinations.

Under this policy, all West Yellowstone Lodging reservations may be changed or canceled at no charge* by 4:00 pm MDT 2 days before the scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.

All Lodging reservations at the Ridgeline Hotel® at Yellowstone may be changed or canceled at no charge* by 4:00 pm MDT 1 day before the scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.

Cancellations and changes for Tour reservations must be received 14 days or more prior to your scheduled tour.

Thank you for your understanding, and please stay safe.

​*Excludes reservations booked under the Advance Purchase / Book Early and Save rate, which are non-refundable.