Service Updates
We are committed to maintaining an environment that helps keep our guests safe.
At Delaware North at Yellowstone Vacations, we are focused on creating an experience that delights every guest. The health and safety of our employees and guests is always our highest priority.
Please reference the important information below for our guests:
- Guests will not be permitted to enter if they are sick or if they have come into contact with someone who is sick during the last 14 days.
- Staff will not enter guest rooms for cleaning service during the guest's stay. Instructions will be given at check-in on how to get additional linens, if needed.
- Yellowstone National Park entrances have begun re-opening! Conditions permitting, roads are scheduled to re-open to wheeled vehicle travel at 8:00 AM on the following dates:
- April 15: West Entrance to Madison Junction, Mammoth Hot Springs to Old Faithful, Norris to Canyon Village
- May 6: East Entrance to Lake Village (Sylvan Pass), Canyon Village to Lake Village
- May 11: Cooke City to Chief Joseph Scenic Byway
- May 13: South Entrance to West Thumb, Lake Village to West Thumb, West Thumb to Old Faithful (Craig Pass), Tower Junction to Tower Fall
- May 27: Tower Fall to Canyon Junction (opens at Noon), Beartooth Highway
- The road from the North Entrance to the Northeast Entrance is open year-round, weather permitting.
- Please visit www.nps.gov/yell/ for up-to-date road conditions.
Note: Some services may be limited or unavailable due to thorough sanitation requirements and social distancing measures.
| Operation | Status | Hours |
|---|---|---|
| Explorer Cabins at Yellowstone | ||
| Explorer Cabins at Yellowstone | Open | 24 hours |
| Staff will not enter guestrooms for cleaning service during the guest's stay. Note: Check-in for the Explorer Cabins is located at Gray Wolf Inn and Suites, located at 250 S Canyon Street. |
||
| Gray Wolf Inn and Suites | ||
| Gray Wolf Inn and Suites | Open | 24 hours |
| Staff will not enter guestrooms for cleaning service during the guest's stay. | ||
| Holiday Inn® West Yellowstone | ||
| Holiday Inn® West Yellowstone | Open | 24 hours |
| Staff will not enter guestrooms for cleaning service during the guest's stay. | ||
| Indoor Pool | Open | 7 AM - 11 PM |
| 2 groups of 6 people max allowed per time slot. Must sign up at Front Desk. | ||
| Holiday Inn® Game Room | Open | 7 AM - 11 PM |
| Bike Rentals | Open | N/A |
| Available for overnight guests of Holiday Inn® West Yellowstone only. | ||
| Branch Restaurant and Bar | Open | Breakfast: 7 AM - 10 AM Happy Hour: 4 PM - 6 PM Dinner: 4 PM - 8 PM |
| Yellowstone Park Hotel | ||
| Yellowstone Park Hotel | Open | 24 hours |
| Staff will not enter guestrooms for cleaning service during the guest's stay. | ||
| Bike Rentals | Open | 24 hours |
| "Level Zero" Game Room | Open | 7 AM - 10 PM |
| Ridgeline Hotel® at Yellowstone | ||
| Ridgeline Hotel® at Yellowstone | Open | 24 hours |
| Staff will not enter guestrooms for cleaning service during the guest's stay. | ||
| Indoor Pool | Open | 8 AM - 10 PM |
| Yellowstone Mine Restaurant | Open | 6:30 AM - 9:30 AM 5 PM - 9 PM |
| Reservations required for parties of 6 or more. Please call 406-848-4160 to reserve. | ||
| Rusty Rail Lounge and Casino | Open | 12 PM - 12 AM |
| Bar menu available 12 PM - 5 PM daily. | ||
| NEW! Jim Bridger Explorer Cabins | ||
| Jim Bridger Explorer Cabins | Open | 24 hours |
| Staff will not enter guestrooms for cleaning service during the guest's stay for stays of 3 nights or less. |
||
| Yellowstone Vacation Tours | ||
| West Yellowstone Office | Open | 8 AM - 5 PM |
| Gardiner Office | Closed | Re-opening June, 2022 |
| Two Top Snowmobile | ||
| Two Top Snowmobile | Closed | |
| Yellowstone General Stores | ||
| Mammoth General Store | Open | 9 AM - 6 PM |
| Old Faithful General Store | Open | Retail Hours: 9 AM - 6 PM Food Service: 9 AM - 5 PM |
| Canyon General Store | Open | Retail Hours: 9 AM - 6 PM Food Service: 9 AM - 5 PM |
| Fishing Bridge General Store | Open | Retail Hours: 9 AM - 6 PM Food Service: 9 AM - 5 PM |
| Grant Mini Store | Open | 8 AM - 5 PM |
| Lake General Store | Open | Retail Hours: 9 AM - 6 PM Food Service: 9 AM - 5 PM |
| Bridge Bay General Store | Open | 9 AM - 6 PM |
| Old Faithful Basin Store | Closed | Re-opening May 27, 2022 |
| Tower General Store | Closed | Re-opening May 27, 2022 |
| Grant Village General Store | Closed | Re-opening June 3, 2022 |
| Yellowstone Adventures Store | Closed | Re-opening June 10, 2022 |
New Reservations
We are currently accepting reservations for upcoming dates. You can book online or please call us at 877-600-4308 Monday-Friday from 7 AM - 7 PM MST, Saturday-Sunday from 10 AM - 6:30 PM MST. Please Note: our call center is experiencing a higher than usual call volume. If you need to contact a reservations agent, please be aware that your time on hold may be longer than normal. Alternately, you may book your reservation online. We apologize for any inconvenience this may cause.
Updated Cancellation Policy
We have created a new cancellation policy that provides our guests with the confidence of flexibility during this unprecedented situation that affects all Delaware North Parks and Resorts destinations.
Under this policy, all West Yellowstone Lodging reservations may be changed or canceled at no charge* by 4:00 pm MDT 2 days before the scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.
All Lodging reservations at the Ridgeline Hotel® at Yellowstone may be changed or canceled at no charge* by 4:00 pm MDT 1 day before the scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.
Cancellations and changes for Tour reservations must be received 14 days or more prior to your scheduled tour.
Thank you for your understanding, and please stay safe.
*Excludes reservations booked under the Advance Purchase / Book Early and Save rate, which are non-refundable.