COVID-19 Updates

We are committed to maintaining an environment that helps keep our guests safe.

At Delaware North at Yellowstone Vacations, we are focused on creating an experience that delights every guest. The health and safety of our employees and guests is always our highest priority.

Our comprehensive Rest Assured™ program has introduced new health and safety standards aimed at helping to keep guests and employees safe while slowing the spread of COVID-19. It includes bolstered hygiene protocols to meet or exceed best-practice guidelines of the U.S. Centers for Disease Control and Prevention (CDC).

After careful consideration with State and County health officials, we had temporarily closed our lodging, retail and food services and reservation office. But now we are excited to be reopening.

Please reference the important information below for our guests:

  • Masks or other face coverings are required to be worn inside all indoor and public spaces at Yellowstone Vacations. This applies to both guests and employees.
    • In line with US Centers for Disease Control and Prevention (CDC) guidance, this is a safety precaution that is part of Yellowstone Vacations' Rest Assured™ program. Our comprehensive health and safety standards work to help keep guests and employees safe while slowing the spread of COVID-19.
    • Thank you for your understanding and for playing a key role in protecting you and your family and friends, and each of our associates.
  • Guests will not be permitted to enter if they are sick or if they have come into contact with someone who is sick during the last 14 days.
  • Staff will not enter guest rooms for cleaning service during the guest's stay. Instructions will be given at check-in on how to get additional linens, if needed.
  • Complimentary continental breakfast is no longer available (all locations).
  • Free Pilates classes are available for all overnight guests of Holiday Inn West Yellowstone, Gray Wolf Inn and Suites, and the Explorer Cabins at Yellowstone.
    • Mondays and Thursdays at 11:00 AM
    • Located at Town Park (corner of Canyon Street and Firehole Avenue)
    • Please bring your own mat if possible. A limited number of mats are available at your hotel's Front Desk.
  • Walking Sticks, S'mores Kits, and Binoculars have been removed from the Explorer Cabins at Yellowstone.
  • All entrances to Yellowstone National Park are open. Please visit www.nps.gov/yell/ for up-to-date road conditions.

Note: Some services may be limited or unavailable due to thorough sanitation requirements and social distancing measures. As a result, all resort fees are waived through December 31, 2020.

 

What's Open

West Yellowstone:

Holiday Inn® West Yellowstone

  • Swimming Pool Hours: 7 AM - 11 PM
    • Two (2) groups of six (6) people max allowed per time slot
    • Must sign up at hotel Front Desk

Explorer Cabins at Yellowstone

Gray Wolf Inn and Suites

  • Swimming Pool Hours: 7 AM - 11 PM
    • Two (2) groups of six (6) people max allowed per time slot
    • Must sign up at hotel Front Desk

Yellowstone Vacation Tours

  • Hours: 8 AM to noon, and 1 PM to 5 PM
  • Upper and Lower Loop tours available
  • Nine (9) people max allowed per coach
  • Masks or other face coverings are required to be worn by all passengers while on the coach
  • Each coach is sanitized after every tour
  • Please Note: our tour cancellation policy remains 14 days prior to your scheduled tour date to receive a refund

Gardiner:

Ridgeline Hotel® at Yellowstone

  • Swimming Pool open with social distancing in place

Yellowstone Mine Restaurant

  • Hours: 4 PM to 9 PM (Dinner only)

Rusty Rail Lounge and Casino

  • Social distancing is in place

Yellowstone General Stores:

Most locations are currently open. For a full list of open/close dates and hours of operation, please visit our Yellowstone General Stores page.

 

What's Not Open

West Yellowstone:

Yellowstone Park Hotel
Branch Restaurant and Bar
Holiday Inn Game Room
Bike Rentals

Gardiner:

Yellowstone Vacation Tours Desk
Retail Shop
No Front Desk coverage at Ridgeline Hotel at Yellowstone from 11 PM to 7 AM

Yellowstone General Stores:

Yellowstone Adventures
Tower Fall General Store
Roosevelt Store

 

New Reservations

We are currently accepting reservations for upcoming dates. You can book online or please call us at 877-600-4308 from 7 AM - 7 PM MDT. Please Note: our call center is experiencing a higher than usual call volume. If you need to contact a reservations agent, please be aware that your time on hold may be longer than normal. Alternately, you may book your reservation online. We apologize for any inconvenience this may cause.

 

Updated Cancellation Policy

As part of our newly established Rest Assured™ program, we have created a new cancellation policy that provides our guests with the confidence of flexibility during this unprecedented situation that affects all Delaware North Parks and Resorts destinations.

Under this policy, all West Yellowstone Lodging reservations may be changed or canceled at no charge by 4:00 pm MDT 2 days before the scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.

All Lodging reservations at the Ridgeline Hotel® at Yellowstone may be changed or canceled at no charge by 4:00 pm MDT 1 day before the scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.

Cancellations and changes for Tour reservations must be received 14 days or more prior to your scheduled tour.

Thank you for your understanding, and please stay safe.